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When building the tallest buildings, the longest bridges and the biggest airplanes, people put their trust in the market-leading measurement and surveying solutions from Leica Geosystems. Our employees develop, produce and distribute what our customers count on, day after day: innovation, precision, reliability and efficiency.

The Technical Support Level 2 for BLK product line based in Stuttgart will be responsible for providing technical advice on our various BLK products to not only customers, but also colleagues from 1st level support and developing solutions for challenging technical issues. You will work with 1st and 3rd level support, along with product management, to provide the well-known high-level Leica Geosystems customer experience.

Technical Support Specialist (m/f/d) BLK Product Line


Aufgaben
  • International support level 2 for hardware and corresponding software of BLK product line
  • Close cooperation with regional support and sales teams as well as product management
  • Understanding customer requests and ensuring positive customer experience
  • Identifying and recreating reoccurring, systematic or complex problems
  • Developing and sharing workflow solutions and technical documentation
  • Documentation and monitoring of customer cases and knowledgebase (CRM)
  • Testing our products and giving feedback on technical test results to the product developer team
  • Technical training

Profil
  • Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain
  • Three years or more of technical support work experience
  • Experience with imaging or scanning systems and corresponding software
  • Knowledge of CRM systems, preferably Salesforce.com
  • Analytical and solution-oriented way of thinking
  • Excellent communication skills, strong customer orientation
  • Ability to work on your own and in a team
  • Native or fluent English. German, French or other languages beneficial

Wir bieten
  • Multicultural and team-oriented environment with flat management structure
  • High standard of performance and accountability
  • Varied, autonomous tasks with a high degree of creative freedom and scope for innovation
  • Intensive and accompanied onboarding
  • Modern "Remote-workplace" including notebook, smartphone and CRM-system
  • Free beverages
  • Attractive compensation package consisting of fixed salary and bonus scheme
  • Subsidy for company pension scheme
  • Flexible working hours
  • 30 days vacations

As part of the Hexagon brand network, consisting of a global workforce of approximately 20,000 people, we encourage our employees to grow together with our company. It is important to us that our employees have the opportunity to make a valuable contribution to the business while developing their own talents and honing their careers.